FAQ

Got questions? We've got answers. From service details to project timelines, our FAQ covers everything you need to know about working with us. If you don’t find what you're looking for, we're here to help.

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GENERAL QUESTIONS

  • WHAT SERVICES DOES KMK MARKETING & DESIGN OFFER?

    We specialize in marketing and design solutions tailored to meet your business needs. This includes branding, digital marketing, website design, social media management, and more. For a complete list of services, please visit our Services page.

  • HOW DO I GET STARTED WITH KMK MARKETING & DESIGN?

    Simply reach out via our Contact Us form or email us at contact@kmkmarketingdesign.com. We’ll schedule an initial consultation to understand your needs and discuss how we can help.

PRICING & PAYMENTS

  • HOW DO YOU DETERMINE PRICING FOR YOUR SERVICES?

    Our pricing is based on the scope and specific requirements of each project. After discussing your goals, we provide a customized quote. Feel free to contact us for more details or a tailored proposal.

  • IS THE PRICE FOR MANAGING MULTIPLE PLATFORMS A SET PRICE OR PER PLATFORM?

    Our pricing depends on the specific platforms and the complexity of each. We offer both package and per-platform options, so you can choose the best fit for your needs.

  • WHAT PAYMENT METHODS DO YOU ACCEPT?

    We accept payments via bank transfer and major credit cards. Details on payment options will be provided during the proposal stage.

PROJECT TIMELINES

  • HOW LONG DOES IT TAKE TO COMPLETE A PROJECT?

    Project timelines vary based on the service type and project scope. For example, a logo design may take a few weeks, while a full website build might take several months. We’ll provide a clear timeline after our initial consultation.

  • CAN I REQUEST CHANGES DURING THE PROJECT?

    Yes! We believe in a collaborative process and welcome feedback at each stage of the project. You’ll have the opportunity to review and approve each stage to ensure everything aligns with your vision. After delivery, two final revisions are included in the price to refine the end result. Significant changes or additional revisions may affect the timeline or cost, but we’ll always discuss this with you in advance.

SOCIAL MEDIA MANAGEMENT

  • WHAT IS INCLUDED IN YOUR SOCIAL MEDIA MANAGEMENT SERVICE?

    Our service includes creating bespoke content for your brand, managing and scheduling posts, engagement with followers, tracking detailed performance analytics weekly and monthly and delivering across chosen social media platforms and providing these in reports. Weekly performance calls or meetings to deliver analytics reports. We also provide market and competitor research reports to ensure your brands success.

  • DO YOU HANDLE PAID SOCIAL MEDIA ADS AS PART OF THIS SERVICE?

    Yes, we can develop and manage paid ad campaigns to reach your specific target audience. This is an optional add-on to our social media management services.

  • HOW IS PRICING STRUCTURED FOR MANAGING MULTIPLE PLATFORMS?

    Our pricing structure for managing multiple platforms takes into account the unique requirements of each. Fees may be adjusted per platform to reflect the added workload. We'll collaborate closely with you to develop a package that meets your specific needs and budget.

  • WILL YOU HELP US CHOOSE THE RIGHT PLATFORMS FOR OUR BUSINESS?

    Absolutely! We’ll work with you to select platforms that best align with your audience and business goals.

  • HOW OFTEN WILL CONTENT BE POSTED ON EACH PLATFORM?

    We typically post 3-5 times per week per platform, but we can tailor this frequency to your needs and audience preferences. For example, when it comes to Instagram story content, we’ll customize the frequency to align with your brand’s needs and the optimized strategy. For some brands, posting regular stories every day makes sense, while for others, a less frequent approach may be more effective.

SOCIAL & WEB AUDIT

  • WHAT EXACTLY IS INCLUDED IN A SOCIAL MEDIA AUDIT?

    A social media audit involves a comprehensive assessment of your brand's presence across all relevant platforms. We review your content strategy, branding, engagement metrics, audience insights, and alignment with your target demographic. This process evaluates engagement rates, content performance, and brand consistency, providing a detailed roadmap with actionable insights and tailored recommendations to optimize your social media strategy effectively.

  • WHAT DOES A WEBSITE AUDIT COVER?

    A website audit provides a thorough evaluation of your site’s performance, design, SEO, and user experience. We assess page speed, mobile responsiveness, content quality, and SEO factors impacting search rankings. This process also includes performance testing and user experience analysis to identify areas for improvement, offering actionable guidance to enhance both user engagement and conversion rates.

  • WHAT ARE THE BENEFITS OF GETTING BOTH A SOCIAL MEDIA AND WEBSITE AUDIT?

    A combined audit provides a comprehensive view of your online presence, highlighting cohesive strategies to improve both your social media and website performance.

  • HOW LONG DOES IT TAKE TO COMPLETE AN AUDIT?

    Depending on the scope, audits can take from a few days to a couple of weeks. We’ll give you an estimated timeline after discussing your specific needs.

  • HOW OFTEN SHOULD I CONDUCT A SOCIAL MEDIA OR WEBSITE AUDIT?

    It’s typically beneficial to audit every 6-12 months to stay aligned with evolving trends, platform updates, and performance goals.

WEBSITE CREATION & USER EXPERIENCE

  • DO YOU PROVIDE ONGOING SUPPORT FOR WEBSITES AFTER THEY’RE LIVE?

    Yes, we offer maintenance packages to ensure your website remains updated, secure, and optimized. Contact us to discuss the support plan that best suits your needs.

  • CAN YOU REDESIGN MY EXISTING WEBSITE?

    Absolutely! We can update and revamp your current website to improve functionality, design, and user experience. We can work on individual pages of your site that might need specific work, or every page of your website.

BRAND IDENTITY DESIGN/REDESIGN

  • WHAT IS INCLUDED IN A FULL BRAND IDENTITY DESIGN?

    A full brand identity includes logo design, color palette, font selection, custom illustrations, brand icons, and any additional brand assets needed for consistent communication.

  • WHAT’S THE DIFFERENCE BETWEEN A BRAND REFRESH AND A COMPLETE BRAND DESIGN?

    A brand refresh updates existing elements like logos and colors for established brands, while a complete brand design is a full identity package suited for new businesses or major rebrands.

  • HOW DOES THE PROCESS WORK FOR CREATING A NEW BRAND IDENTITY?

    We start with a consultation to understand your goals, values, and target audience. Then, we create mood boards, design concepts, and refine these based on your feedback to develop a cohesive brand identity. We make sure to keep you very much involved in the process with regular check ins and sign offs on creative assets to make sure we are aligned on the deliverables for your brand.

  • WHAT ASSETS WILL I RECEIVE IN THE FINAL BRAND PACKAGE?

    You’ll receive a comprehensive pdf guide of brand guidelines, outlining how to use your brand assets, including logo, logo stamps, color codes, font recommendations, custom icons and graphics. You will also receive all files in pdf, ai, jpeg, png, svg file formats, and we can include any others you may need!

  • WHAT STEPS ARE INVOLVED IN CREATING A CUSTOM LOGO?

    Our logo design process begins with a thorough consultation to understand your brand’s identity and vision. From there, our designers craft a series of initial concepts. We’ll refine your preferred design through feedback rounds to ensure a final product that aligns perfectly with your brand. The completed logo is delivered in versatile file formats suitable for both digital and print use.

SEO & TRAFFIC GENERATION

  • WHAT DOES YOUR SEO SERVICE INCLUDE?

    Our SEO service covers keyword research, on-page optimization, content strategy, and backlink building to improve search engine rankings and increase organic traffic. You will receive a report which we will carry out as an initial audit from our findings, with a following report then outlining our recommendations and improvements we can implement to improve your SEO.

  • HOW LONG DOES IT TAKE TO SEE RESULTS FROM SEO?

    SEO is a gradual process, and it can take 3-6 months to start seeing significant improvements, though some changes may result in quicker progress. But generally we would advise to stick with the changes for the 3-6 month period before making any further changes or carrying out another audit to compare results.

  • DO YOU PROVIDE REGULAR SEO REPORTS?

    Yes, we provide monthly SEO reports detailing traffic growth, keyword rankings, and the impact of our SEO efforts on your site’s performance.

PRODUCT & MARKET RESEARCH

  • WHAT DOES YOUR PRODUCT AND MARKET RESEARCH SERVICE INCLUDE?

    Our service provides a comprehensive evaluation of your business idea's viability, covering market demand, target audience analysis, competitive landscape, and profitability assessments. We analyze market trends, customer demographics, competitor activity, and product viability to provide actionable insights for your brand.

  • HOW DO YOU ASSESS THE VIABILITY OF A BUSINESS IDEA?

    We conduct a detailed analysis using market data, consumer insights, and competitor evaluations to determine the potential success of your business idea. We carry this research out across multiple platforms to ensure accurate and thorough findings. Depending on the concept being researched, platforms researched can include web, social media platforms, within online forums and communities, and published research and data reports. All of our report findings are presented back to you with references to ensure credibility and trust in our research.

  • WHAT TYPES OF PRODUCTS CAN YOU HELP ME RESEARCH?

    We can assist with a wide range of products, including physical goods, digital offerings, online courses, and subscription services. Our research is tailored to your specific needs.

  • HOW CAN MARKET RESEARCH BENEFIT MY BUSINESS?

    Market research helps you understand your target audience, identify opportunities for growth, and make data-driven decisions that improve your marketing strategy.

  • WHAT TOOLS DO YOU USE FOR PRODUCT AND MARKET RESEARCH?

    We utilize a range of industry-standard tools for data analysis, competitor tracking, and consumer insights to ensure reliable, high-quality research.

  • WHAT IS THE EXPECTED TURNAROUND TIME FOR RECEIVING MY RESEARCH REPORT?

    You can typically expect a detailed report within 2-4 weeks, depending on the complexity of the project.

  • WILL I RECEIVE RECOMMENDATIONS BASED ON THE RESEARCH FINDINGS?

    Yes! Each report includes actionable insights and strategic recommendations to help you make informed decisions about launching or refining your product or service.

  • CAN YOU ASSIST WITH ONGOING MARKET RESEARCH AS MY BUSINESS EVOLVES?

    Absolutely! We offer ongoing market research services to help you stay updated on market trends, consumer behaviors, and competitive changes as your business grows.

  • HOW DO YOU ENSURE THE ACCURACY OF YOUR RESEARCH?

    We rely on credible data sources, validated methodologies, and rigorous analysis techniques to provide you with the most accurate and relevant insights for your market research.

  • CAN YOU HELP ME UNDERSTAND MY TARGET AUDIENCE BETTER?

    Yes! Our market research includes in-depth analysis of customer demographics, preferences, and behaviors to help you tailor your marketing efforts effectively.

DATA & PRIVACY

  • HOW DO YOU HANDLE MY PERSONAL DATA?

    We take privacy seriously. Any data we collect is used solely to improve our services or for communication purposes, as outlined in our Privacy Policy. We never share your data with third parties without your consent.

  • WILL MY INFORMATION BE USED FOR MARKETING PURPOSES?

    With your permission, we may use your contact information to send you updates and marketing material relevant to your interests. You can opt out at any time.

TERMS OF SERVICE

  • WHERE CAN I FIND YOUR TERMS AND CONDITIONS?

    Our Terms and Conditions are available on our website. They outline the guidelines and expectations for using our site and services, so be sure to read them carefully.

  • WHAT HAPPENS IF I’M UNSATISFIED WITH THE SERVICE?

    Customer satisfaction is our priority. If you are unhappy with any aspect of our service, please reach out directly. We will work with you to address your concerns and find a resolution.

CONTACT & SUPPORT

  • HOW CAN I REACH YOU IF I HAVE ADDITIONAL QUESTIONS?

    You can contact us via email at contact@kmkmarketingdesign.com, or use the Contact Us form on our website.

  • DO YOU OFFER CONSULTATIONS?

    Yes, we offer initial consultations free of charge to discuss your needs and how our services can help. Schedule a call with us via our contact page.